I work at Helpful Digital where I spend my time helping organisations to make smarter use of the web, through social media crisis training and digital capability building.
I was digital lead at the UK Department for Business, Innovation and Skills, and prior to that, the Department of Health. You can read more about work as a digital civil servant.
I am a co-founder of the first community for NHS staff using social media #nhssm.
My background is in journalism, business and customer publishing. I am fascinated by how people choose to find, use and share information on- and off-line.