Getting better at training

From a recent proposal I wrote for some training projects:

We practice Collaborative Communication (based on Non-Violent Communication), to ensure that we make time to listen to the needs of participants, without making judgements, and are clear with our requests of them.

I think the client were mainly looking for information about our track record, handing out sweets to participants and what we’ll do if someone oversleeps. But I was keen, and proud, to include this too.

Training can be boutique, tailored, 121. Call it what you will. But it’s never personal unless we make the time to listen with intent, to what people need.

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